FAQ
Crumbs and Elevete Fam
Elevete Fam is our free rewards programme. Every order earns Crumbs, which you can swap for a free cake slice or money off. See your Crumbs and rewards.
How does Elevete Fam work?
Every RM1 you spend earns Crumbs. Save them up and swap them for a free cake slice or money off your order. Your tier is set by your total lifetime spend, so everything you've ever ordered already counts toward it, and the higher your tier the faster you earn. Your Crumbs balance starts building from your next order.
How do I earn Crumbs?
Mainly by ordering: 5 Crumbs per RM1 in Foodie, 7 in Indulgent, 10 in Connoisseur. There are also one-off bonuses for joining, signing up to our emails, following us and leaving a review, plus 1,000 Crumbs each time a friend you refer places their first order.
How many Crumbs will I get for an order?
Your tier's rate times what you paid, after any discount and not counting tax. Pay RM210 with RM10 of it tax as a Foodie member, and you earn 200 × 5 = 1,000 Crumbs.
Why are my Crumbs showing as pending?
Crumbs from an order stay pending for 7 days, then move into your balance on their own. You don't need to do anything. The wait is there so that if an order is refunded or cancelled, its Crumbs can be taken back before they're spent. Pending Crumbs can't be redeemed until they reach your balance.
I've been ordering for years. Why don't I have more Crumbs?
Your order history set your starting tier, so your years with us counted from day one. That's why you may already be Indulgent or Connoisseur, earning Crumbs faster than a new member. Crumbs start adding up from your next order. Past purchases don't convert into Crumbs, but they've already earned you your tier and its higher earn rate.
What do I get on my birthday?
A voucher sized to your tier: RM5 for Foodie, RM10 for Indulgent, RM15 for Connoisseur. It lands in your account automatically on the morning of your birthday, once a year. Your birthday needs to be saved with us before the day: if it is added on the day itself or later, your first birthday voucher arrives next year. You can only set your birthday once, so check the date before you save it.
What is Flavour of the Month?
Each month we put one treat in the spotlight, and ordering it that month earns you double Crumbs. This month's pick is on the rewards page.
How do I redeem?
Pick any reward you can afford on the rewards page and hit redeem. It applies to your next order at checkout. There's a small minimum order: RM50 for a free cake slice or the RM5 voucher, RM80 for the RM10 and RM15 vouchers.
What happens to my Crumbs if an order is refunded or cancelled?
The Crumbs that order earned are removed. If they were still pending, they never reach your balance.
Do my Crumbs expire?
From 31 March 2027, Crumbs expire after 12 months without any account activity. Placing an order or redeeming a reward resets the clock. Redeemed rewards should be used within the window shown on the reward.
Still have a question?
Email hello@elevete-ml.pro, WhatsApp +6017 705 2732 or call +6018 370 3770.